The fashion industry is shaped by individualism, personal expression, and diversity, qualities that cannot be imitated by technology. Consequently, people is arguably the most important pillar in the industry, from creating products and driving demands to the way in which they shop. A growing and influential part of the consumer market is Generation Z. A generation that encourages brands to direct their efforts on attracting consumers, as opposed to the interests of a company, to remain relevant in a competitive market (Hethorn & Ulasewicz, 2015).
Born between 1997 and 2012, Generation Z is the first generation to grow up with the internet, suggesting the idea of access to whatever is wanted, whenever it is wanted, continues to sculpt their behaviours. This is reflected in their spending habits, as emphasis is often placed on accessibility rather than ownership (Francis & Hoefel, 2018). Other experiences like global warming and COVID-19 have created strong values surrounding sustainability. Whilst the majority of the generation claim to shop from ethical brands, the fast fashion phenomenon suggests otherwise. When consumers purchase cheap, trending products, they experience immediate gratification due to a release of dopamine. Leading to the association of their satisfaction with the act of shopping and encouraging repeat purchases (Yizhou, 2024). Unsurprisingly, this cycle causes consequences for the environment.

Drapers (2023) found that 53% of Generation Z are drawn to the in-store shopping experience, so the industry must adapt. One response is the use of sensory branding, a way of using the five senses to create more of a memorable experience. An example is Gucci making chocolates available for customers. Another way brands appeal to Gen Z is the use of digital technology. Karl Lagerfeld combined in-store shopping with social media when iPads were established in the fitting rooms for customers to post selfies while trying on the clothes. Not only did this enrich the shopping process, but the customers were now representing the brand and promoting diversity (Mitterfellner, 2023).

Dove’s 2004 Campaign for Real Beauty captured women of varying ages, sizes, and ethnicities promoting personal care products. The intention was to challenge traditional beauty standards and provide the consumers of Dove with models they could relate to. Originating from the simple statistic that ‘only 2% of women considered themselves beautiful’ (Etcoff et al., 2004), the campaign proved to be a success, especially amongst Generation Z, who value diversity. Despite the brand’s efforts, Dove’s reputation was still tarnished following accusations of racism (Scott, 2013). This controversy suggests brands still have a lot to learn regarding the representation of diversity.

In today’s industry, fashion businesses are looking for people who understand technology so digital skills are essential to remain applicable. Equally, brands rely on critical thinking, negotiation, and adaptability skills to make informed decisions and ultimately succeed in the industry.
References
Drapers. (2023)Gen Z and Millennials 2023. Available at: https://www.drapersonline.com/guides/gen-z-and-millennials-2023(Accessed: 18 October 2025).
Francis, T. and Hoefel, F. (2018) ‘True Gen’: Generation Z and its Implications for Companies, McKinsey & Company. Available at: https://www.mckinsey.com/industries/consumer– (Accessed: 18 October 2025).
Hethorn, J., and Ulasewicz, C. (2015). Sustainable Fashion: What’s Next? A Conversation About Issues, Practises and Possibilities. Bloomsbury. Available at: https://libsearch.arts.ac.uk/cgi-bin/koha/opac–
Mitterfellner, O. (2023) Luxury Fashion Brand Management and Sustainability: Unifying Fashion with Sustainability. Routledge. Available at: https://libsearch.arts.ac.uk/cgi-bin/koha/opac-
Murray, D. (2012) ‘Branding “Real” Social Change in Dove’s Campaign for Real Beauty’. To be published in Feminist Media Studies, Volume 13, Issue 1. 83-101. Available at: https://www.tandfonline.com/doi/epdf/10.1080/14680777.2011.647963?needAccess=true(Accessed: 18 October 2025).
Syaharani, I. (2021) ‘The Effectiveness of Dove Campaign for Real Beauty in Affecting Consumers’ Purchase Decision Towards Dove Products’. To be published in Advanced International Journal of Business, Entrepreneurship and SEMs, Volume 3, Issue 9. 244-264. Available at: https://web.archive.org/web/20210927015119id_/http://www.aijbes.com/PDF/AIJBES-2021-09-09-20.pdf(Accessed: 18 October 2025).
Yizhou, Z. (2024) ‘Dopamine and Endorphins: A study of Speed in Fashion as a Mechanism of Desire’. To be published in Advances in Sciences and Humanities, Volume 10, Issue 4 [Peer-reviewed accepted version]. 79-87. Available at: https://www.researchgate.net/publication/385998537_Dopamine_and_Endorphins_A_Study_of_Speed_in_Fashion_as_a_Mechanism_of_Desire(Accessed: 18 October 2025).
Image References
Keywan, C. (2014) (Fitting Room “Selfie” Camera and Brand Filters at Karl Lagerfeld, London) [Digital Image]. Available at: https://www.bergmeyer.com/trending/me-places-in-retail-the-fitting-rooms (Accessed: 18 October 2025)
Shaw, A. (2024) (Doves’ 2004 Campaign for Real Beauty) [Digital Image]. Available at: https://wa.campaignbrief.com/dove-campaigns-for-real-beauty-with-recreation-of-its-real-beauty-campaign/ (Accessed: 18 October 2025)






